Where to Buy Real Madrid Tickets Safely (and Avoid Scams)

Official channels

Real Madrid sells match tickets on realmadrid.com, where each home fixture gets a ticket page once seats are on sale. You need an account with your personal details before you can buy, so create it before the sale opens. Club members and Madridista Premium card holders buy first; general sale for an ordinary league match usually opens a week or two before kick-off.

Buying from the club gives you the face-value price, a real seat and a ticket the stadium gates will accept. If the club’s page shows nothing for your match, check again over the following days: seats that members release can go back on sale through the same page. For what each fixture and seat costs, see Real Madrid match ticket prices.

Hospitality

The club’s matchday hospitality packages include a match seat with food and drink in a lounge. They cost far more than a normal ticket, but you buy them from Real Madrid itself, so the ticket is genuine and the seat is guaranteed. For a sold-out Clásico or derby, hospitality is sometimes the only official way in.

Some travel companies sell packages that bundle a match ticket with a hotel. Check that the seller names where the ticket comes from and what happens if the match moves. GetYourGuide does not sell Real Madrid match tickets or hospitality; it sells the stadium tour.

Marketplaces

Resale marketplaces list Real Madrid tickets from other buyers, usually above face value and often with booking and delivery fees added at the final step. A marketplace is a reasonable fallback when it does three things: guarantees delivery of a valid ticket, refunds you in full if the sale falls through, and shows the block or section before you pay.

Read the small print on seating. A “seats together” promise is not always kept, and some listings show only a general area until after payment. Compare the final total, fees included, against the club’s price for the same category before you decide.

Private sellers

Tickets offered by strangers on social media, forums, messaging apps or outside the Bernabéu on match day are the riskiest way to buy. You have no way to check that the ticket is real, that it has not already been sold to someone else, or that the club will not cancel it. If a ticket is refused at the gate, you have no one to claim from.

Buying from a friend or family member you know is a different case. Even then, ask how the ticket will be transferred to you and check the club’s terms for passing tickets on.

Payment safety

Pay by credit card or a payment method with buyer protection, so you can dispute the charge if the ticket never arrives. Never pay by bank transfer, money-transfer service, gift cards or cryptocurrency to someone you do not know: once that money leaves, you cannot get it back.

Check the web address before entering card details. The club’s sale runs on realmadrid.com; a look-alike domain or a link sent in a direct message is a reason to stop.

Scam warning signs

A big-match ticket priced at or below face value when the club’s sale is sold out.
A seller who asks for payment by bank transfer, gift card or crypto.
Pressure to pay now because “someone else wants it”.
Photos or screenshots of a ticket offered as proof; anyone can copy those.
A website that copies Real Madrid’s branding on a different domain.
Tickets offered for a match before the club has opened any sale for it.

What to check before paying

The match, the date and whether the kick-off time is confirmed.
The exact block or section, and whether seats are together.
The final price with every fee included.
How and when the ticket reaches you, and whether it will be in your name.
What happens if the match is moved or cancelled.
Who refunds you if the ticket does not work at the gate.

Practical booking notes

The Bernabéu is a working venue, so the tour route can change around matches, concerts and other events.
For a tour-only visit, a weekday with no match is usually the most predictable choice.
Match tickets and stadium-tour tickets are separate unless a package says otherwise. The Tour Bernabéu entry ticket (4.5/5 from more than 27,000 reviews) covers the tour only.
Follow the entrance and access details on your ticket, and check the club’s page for late changes.
When comparing ticket sellers, compare what is included, the cancellation terms, the final price and availability, not the headline price alone.

Frequently asked questions

Should I book Real Madrid tickets in advance?

Yes, as soon as the club’s general sale opens, especially for a big match or several seats together. Buying early from the club also keeps you away from resale, where the risks and the prices are higher.

Is it safe to buy Real Madrid tickets on a resale site?

It can be, on a marketplace that guarantees delivery, refunds a failed sale and shows the seat location before payment. Expect to pay above face value.

Is a non-match day better for the Bernabéu tour?

Yes, for the full tour. The changing rooms and benches close on match days and the day before, and the tour ends five and a half hours before kick-off.

Can I buy tickets outside the stadium on match day?

You may be offered them, but those tickets are the most likely to be fake or already used. Buy from the club, its hospitality packages or a protected marketplace instead.

What should I check before going to the match?

The day before, recheck your ticket, the confirmed kick-off time, the entrance shown on your ticket and the current metro and bus service.

The bottom line

Buy from Real Madrid first, its hospitality packages second, and a protected marketplace third, and pay only with a method you can dispute. Then book the stadium tour for a different day, when you can see the changing room and benches as well. Check Tour Bernabéu availability →

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Where to Buy Real Madrid Tickets Safely